FAQ

Direct conversations

We have just released a new direct conversations feature that allows one to one messages

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I've got some really exciting news for a Wednesday afternoon, we've got a brand new feature to announce!

Direct conversations are now available on our platform which allow members to send private messages to each other. 

To start a conversation you go to the users profile and click the 'Start conversation' button: 

This will take you through to the main conversation page where you'll be asked to send your first message to the recipient.

Your recipient will get an email notification saying that they've been invited to join a conversation with you. The conversation will only start once they've accepted this invitation. This means that users are protected and can decline conversations if they wish.

Once your recipient has accepted the conversation then they can reply to you. You can be notified of their response in two ways;

1. If you're on the site then you'll be able to see the in-app notification bell in the top-right. This will 'ring' when you have a new unread message.

2. If you're not on the site then you will receive an email notification that you have unread messages.

The email notification is set to check for unread messages every 15 minutes. It will then send a digest email of all unread conversations.

There's a new setting on your notification preferences page which allows you to opt in/out of these conversation notification emails.

If you'd like to go back to the conversations page you can either; click on the link from the notifications email, click the link from the notification bell, or go to your 'My Conversations' link in the top right;

We hope you enjoy this new feature - we're really excited about it. It's currently being released in beta, so while it's being tested please let us know if you have any feedback by adding your comments below this post or emailing hello@wildhub.community. 

Our platform provider Zapnito have further development plans for conversations this quarter; the next step is to add group conversations, so I'll let you know when this is ready to be released.

Thirza Loffeld

WildHub Community Manager, WildTeam UK

My background is mainly in species conservation, education and capacity development. For several years, I researched mother-young interactions in gorillas and chimpanzees, in captivity and the wild. After that, I worked for three years in Indonesia, where I developed and implemented youth ambassador and community engagement programmes on local and regional scales. These programmes are aimed at building conservation capacity and promoting stewardship. I currently conduct my PhD research on the professional development of conservation professionals and work as Community Manager at WildHub.
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