Frequently Asked Questions
How do I ask (or answer) a question on the platform?
Our Helpdesk feature allows you to get the expertise you need by asking a question for the experts to answer. What’s more, you can demonstrate your own knowledge by answering questions raised by others (even if someone else has already answered). To ask a question, click the "Collaborate" button situated on the right hand in the header. Then click the "Ask a question button" and enter your question in the Question box, expanding on your question with any necessary detail in the "Expand on your question" box. Click the "Post Question" button to submit your question and the community will be alerted by email about your question. Then, you’ll be notified by email each time someone answers. If you want to opt-out of these email notifications, you can do so on the Notification Preferences page. To answer a question, go to "Q & A" in our left-hand menu and simply click on the question in the list of "Latest Questions" or "Open Questions". Then click the green Answer button. Enter your response in the Your Answer box and click the "Post Answer" button.
How do I help fellow community members get to know me?
The 5 best ways to help fellow community members get to know you are:
- Complete your profile so others know more about you than just your name
- Like and comment on content so others know what you’re interested in
- Ask questions so we know what matters to you
- Start and join conversations in rooms to share your views and connect with others
- Contribute a post, video or document.
How do I publish an (introduction) post?
Some of our other WildHub members were asking the same question so we recorded a video in which we explain how to upload an (introduction) post. Please let us know should you have any more questions after watching this video; you can do this by posting your questions in our Q&A section and we will get back to you as soon as possible. Please also find our contributor guidelines here.
What are rooms?
Rooms are spaces for special interest groups - sub-communities of the wider community - from regional forums to groups for those in specific roles. They contain content relevant to the members in question and - more importantly - are home to conversations with like-minded others. Anyone can access rooms and take part in conversations. Simply click on the room you’re interested in to view the content and click into the Conversations tab to see what’s going on.
Can I create my own room?
Only the admin team can create rooms, but we’d love to hear your ideas for new rooms. Drop us a line at email@example.com with details on your proposed room and we’ll get back to you with our feedback.
What are channels?
Channels are spaces for posts, videos and documents on a specific topic. Visit the channels on the subjects that are of most interest to you. You can read all the latest insights from our community in the channels.
How do I start / join a conversation?
Conversations take place in rooms, dedicated spaces for special interest groups. Anyone can take part in any conversation in any room. Simply click on the room in question and then the Conversations tab. You’ll either see the active conversations in the room or a message that tells you ‘There are no conversations in this room’. If that’s the case, don’t be shy! Feel free to start a conversation on a topic of relevance to the room in question. Click the “Start a conversation” button and enter your conversation opener, be it a question, an opinion or a link to something interesting, and expand on your opener in the “What’s on your mind?” box. Click Post and wait for the responses to come in! You’ll be notified by email when they do. To take part in an active conversation, click the title of the conversation you want to join and enter your response in the “Leave a reply” box before clicking the Reply button. The person that started the conversation and anyone that has previously taken part will be notified by email about your reply and invited to respond, which you can do by email.
How can I invite other members to WildHub?
You will be able to invite new members through the invitation bar on the homepage (see screenshot below). Click on the 'invite' button on the right and a screen will pop up in which you can enter the name and the email address of the person you would like to invite.
How can I find content that is older?
The latest content is always available on the homepage. But as the network develops, you’ll have access to a wealth of great content on a whole host of subjects. To find what you need, either browse the channels (accessible in the left-hand menu) or rooms or use the search bar at the top of the site to search for content and experts on the subjects you’re into.
Can I contact another member directly?
When you click on a member's avatar anywhere on the site you will see their profile page, which contains a variety of information to help you get to know them better. They may have chosen to provide an email address at which to be contacted. If so, you’ll see a blue Contact button under their avatar which, when clicked, starts an email to that member. Otherwise, the best way to communicate with your fellow community members is to start a conversation, which you can do by clicking on the "Start conversation" button under their avatar. Alternatively, you could start a conversation in the relevant room and see who jumps in!
What is following and why should I do it?
Following is a great way of making sure you don’t miss out on the expertise that matters to you. By following a member, you will be notified by email whenever they create content or start a conversation. What’s more, they will be notified by email when you follow them so it’s a great way to introduce yourself! Wherever you see a member’s avatar, you can either click on the “follow” button alongside or click their avatar to be taken to their profile page, on which you will find a “follow” button. If you don’t want to be notified by email when you are followed, you can opt-out of this email in Notification Preferences in the Account Settings section.
What are video panels and how do I have one?
Video panels are recordable video calls (a bit like Skype) that have three main uses:
- To chat with one or more users
- To record a video of you talking on a subject of interest to others
- To host (and record) a video of a discussion with up to 10 participants on a relevant subject
You can use video panels to chat with any members of the network. Here’s a description of what to do or watch our video tutorial here: https://wildhub.community/channels/2666-our-community/videos/64527-wildhub-introduction-video-calls-and-panel_edited
- Go to your avatar at the top right-hand of the screen and then select ‘My Video Panels’
- Click the ‘Create video panel’ icon
- Then, if your panel includes other people, search for the member(s) with which you want to chat by typing their name and click on each user to add them to the panel
- Give your panel a name and click ‘Save’
- The panel is now created
- If appropriate, emails will be sent to the invited members to invite them to the panel, containing a link to the panel area
- When you are all ready to join the panel, click on the panel name and the video panel recording screen will open
- Click the ‘Join panel’ button
- You may be asked to allow the site to use your camera and / or microphone: give permission to do this
- After a few moments, your face will appear in the video panel recording area
- If appropriate, wait for the other attendees to join the panel
- When you are ready to start your discussion, click the ‘Record’ button. Once the icon has stopped scrolling, you are recording your panel
- Click the ‘Stop recording’ button to stop recording at any time. And click ‘Record’ again if you want to restart!
- Once you have created your videos, click the ‘Leave panel’ button
- You will now see a ‘Recordings’ button. Click this to see your videos!
How can I delete my post, comment or conversation?
A post can be deleted by going to your avatar (profile picture) in the right upper corner, then go to "your posts", click on the three dots next to the post you would like to delete and click 'delete'. Or you can go directly to the post, click on 'edit' and press 'unpublish'.
With a conversation (which you start within a room) or comment (e.g. under a post), it's different - you will need to get in touch with WildHub admin and they can block the comment or conversation for you so that it won't appear on the site. Get in touch via the site's assistant (orange smiley in the bottom right corner of the site) or drop us an email at firstname.lastname@example.org.
Can I embed a video or podcast into my post?
You most certainly can! Here is a guide to show how: https://wildhub.community/users/335755-thirza-loffeld/posts/65440-can-i-embed-a-video-into-my-post
Can I sign up using my organisation's name?
When registering with WildHub, we ask conservation professionals to use their first and last name, instead of their organisation's name. The reason for this is that, as WildHub members we take ownership of our communications and are responsible for the effects we have on others by our words and actions (see our values in the "About" section). We do not have a sign-up process for organisations at the moment. We also encourage members to have one account per person, otherwise errors will occur on our platform.
Is my information public?
All of our content (including member profiles, content and comments in rooms) can be accessed and read without logging in, because we opted to be a community that shares information, tools and solutions more widely and for free. That content should also appear in Google search. However, if any of our members would like to post content to other WildHub members only, they can get in touch with WildHub's Community Manager (email@example.com). There are two options that we can help with: 1) setting the content that you want to post or have posted as "member exclusive" and 2) creating a private room, where only people who have been invited to will be able to view the content and comments in that room. These options are not applicable to member profiles, however you can always edit your member profile. To edit your profile, visit the Edit Profile page under your avatar to the top right of the site.
How do I edit my profile?
Your profile is your way of helping the network get to know you, demonstrating your expertise and interests and showcasing your contributions. To edit your profile, visit the Edit Profile page under your avatar to the top right of the site. Here you can edit your personal details (name, organisation etc.), create your bio, provide contact and social media details (if you like), and more.
How do I change my email notifications?
How do I change my newsletter notifications?
We provide two types of newsletters, your digest newsletter and a highlights newsletter. For your digest you determine the content of this newsletter, while the highlights newsletter are editor's picks.
You can change the content and frequency settings of your digest under the Accounts Settings page (under your avatar to the top right of the site). Scroll down and click on 'Tailor Digest', you can then indicate whether you would like to receive your digest newsletter on a daily, weekly or monthly basis or turn it off (indicated by a grey toggle). Below the digest frequency, you determine the content of your newsletter by selecting the channels and rooms you'd like to feature in your digest email.
You can opt-in for the highlights newsletter by visiting the Account Settings page under your avatar to the top right of the site. Scroll down and click on 'Notification Preferences'. Under Newsletters you can turn on/off the highlights newsletter, which are round-ups of expertise from WildHub.
How do I change my email address?
Click on your profile photo (avatar) at the top of the page and go to Account Settings. Click the “Change Email Address” button and enter a new email address and your current password. Click “Save Changes” and an email will be sent to the new email address containing a link for you to click to confirm the change.
How do I change my password?
Click on your profile photo (avatar) at the top of the page and go to Account Settings. Click the “Change Password” button and enter your current password and a new password. Click “Save Changes” to confirm the change.
How do I set / change my profile picture (avatar)?
Profiles with avatars get more views and they help the community get to know you so make sure you’ve got one! To set or edit your avatar, click on your avatar and go to the “Edit Profile” page. You’ll see the tool for changing your profile picture at the top of the page. Top tip: your Twitter avatar will be the right size for this, so why not use that?
Who should I contact if I have problems with the site?
Please email us at firstname.lastname@example.org. You can find all our contact details on our Contact Us page.
How do I delete my account?
To delete your account, click on your profile photo (avatar) at the top of the page and go to Account Settings. Scroll down to the “Delete Your Account” section. Click the button and follow the instructions to delete your account. Your account will be deleted permanently in one hour and will not be able to be retrieved.