The platform

How do I ask (or answer) a question on the platform?

You can share a conservation challenge, ask for advice, or contribute your expertise by joining WildHub’s global discussions. From the homepage or the Discussions section in the left-hand menu, you can browse ongoing conversations across the community, explore trending topics, or view discussions you’ve started. To ask a question or start a new discussion, click New Discussion, choose the most relevant discussion type and Room, and share your challenge, idea, or insight. You can also join existing discussions by adding a reply to help others or build on shared knowledge. Email notifications for replies can be managed at any time via your account’s Notification Preferences.

How do I help fellow community members get to know me?

The 5 best ways to help fellow community members get to know you are:

1. Complete your profile so others know more about you than just your name
2. Like and comment on content so others know what you’re interested in
3. Ask questions so we know what matters to you
4. Start and join discussions in rooms to share your views and connect with others
5. Contribute a post, video or document. 

How do I publish an (introduction) post? 

Some of our other WildHub members were asking the same question so we recorded a video in which we explain how to upload an (introduction) post, please find this video here. Please let us know should you have any more questions after watching this video; you can do this by posting your questions in our Discussions section and we will get back to you as soon as possible. We also encourage you to read our contributor guidelines. 

What are rooms?

Rooms are spaces for special interest groups - sub-communities of the wider community - from regional forums to groups for those in specific roles. They contain content relevant to the members in question and - more importantly - are home to conversations with like-minded others. All members can access rooms and take part in conversations. Simply click on the room you’re interested in to view the content and click into the Discussions tab to see what’s going on. 

Can I create my own room? 

WildHub also offers private virtual networking spaces with restricted access. These are available as part of paid partner or organisational arrangements. If you are interested in private spaces, please contact us at hello@wildhub.community

What are channels?

Channels are spaces for posts, videos and documents on a specific topic. Visit the channels on the subjects that are of most interest to you. You can read all the latest insights from our community in the channels.

How do I start / join a conversation?

Conversations take place in rooms, dedicated spaces for special interest groups. Anyone can take part in any conversation in any room. Simply click on the room in question and then the Conversations tab. You’ll either see the active conversations in the room or a message that tells you ‘There are no conversations in this room’. If that’s the case, don’t be shy! Feel free to start a conversation on a topic of relevance to the room in question. Click the “Start a conversation” button and enter your conversation opener, be it a question, an opinion or a link to something interesting, and expand on your opener in the “What’s on your mind?” box. Click Post and wait for the responses to come in! You’ll be notified by email when they do. To take part in an active conversation, click the title of the conversation you want to join and enter your response in the “Leave a reply” box before clicking the Reply button. The person that started the conversation and anyone that has previously taken part will be notified by email about your reply and invited to respond, which you can do by email.

How can I invite other members to WildHub?

You will be able to invite new members through the invitation bar on the homepage (see screenshot below). Click on the 'invite' button on the right and a screen will pop up in which you can enter the name and the email address of the person you would like to invite. 

How can I find content that is older?

The latest content is always available on the homepage. But as the network develops, you’ll have access to a wealth of great content on a whole host of subjects. To find what you need, either browse the channels (accessible in the left-hand menu) or rooms or use the search bar at the top of the site to search for content and experts on the subjects you’re into. 

Can I contact another member directly?

When you click on a member's avatar anywhere on the site you will see their profile page, which contains a variety of information to help you get to know them better. They may have chosen to provide an email address at which to be contacted. If so, you’ll see a blue Contact button under their avatar which, when clicked, starts an email to that member. Otherwise, the best way to communicate with your fellow community members is to start a conversation, which you can do by clicking on the "Start conversation" button under their avatar. Alternatively, you could start a conversation in the relevant room and see who jumps in!

What is following and why should I do it?

Following is a great way of making sure you don’t miss out on the expertise that matters to you. By following a member, you will be notified by email whenever they create content or start a conversation. What’s more, they will be notified by email when you follow them so it’s a great way to introduce yourself! Wherever you see a member’s avatar, you can either click on the “follow” button alongside or click their avatar to be taken to their profile page, on which you will find a “follow” button. If you don’t want to be notified by email when you are followed, you can opt-out of this email in Notification Preferences in the Account Settings section. 

How can I delete my post, comment or conversation?

A post can be deleted by going to your avatar (profile picture) in the right upper corner, then go to "your posts", click on the three dots next to the post you would like to delete and click 'delete'. Or you can go directly to the post, click on 'edit' and press 'unpublish'.

With a conversation (which you start within a room) or comment (e.g. under a post), it's different - you will need to get in touch with WildHub admin and they can block the comment or conversation for you so that it won't appear on the site. Get in touch via email at hello@wildhub.community. 

Can I embed a video or podcast into my post?

You most certainly can! Here is a guide to show how. 

Your information

Can I sign up using my organisation's name?

When registering with WildHub, we ask conservation professionals to use their first and last name rather than an organisation's name. This helps ensure accountability and respectful communication within the community (see our values in the  "About" section). We also encourage one account per person to avoid technical issues.

WildHub may offer organisational accounts as part of paid partner or organisational arrangements. If you are interested, please contact us at hello@wildhub.community

Is my information public?

Some content (including member profiles, content and comments in rooms) is public by design and can be accessed and read without logging in, because we opted to be a community that shares information, tools and solutions more widely and for free. That content could also appear in Google search or other search engine results. However, if any of our members would like to post content to other WildHub members only, they can get in touch with us at hello@wildhub.community.

WildHub also offers private virtual networking spaces with restricted access. These are available as part of paid partner or organisational arrangements. If you are interested in private spaces, please contact us at hello@wildhub.community

You can control and update the information shown on your profile at any time via your account settings. To edit your profile, visit the Edit Profile page under your avatar to the top right of the site.

How do I edit my profile?

Your profile is your way of helping the network get to know you, demonstrating your expertise and interests and showcasing your contributions. To edit your profile, visit the Edit Profile page under your avatar to the top right of the site. Here you can edit your personal details (name, organisation etc.), create your bio, provide contact and social media details (if you like), and more. 

How do I change my email notifications?

To edit your email notifications, visit the Account Settings page under your avatar to the top right of the site. Scroll down and click on 'Notification Preferences'. There are different email notifications, please find an overview in our Privacy Policy. When your notification is switched on, the toggle will appear aqua blue. When your notifications are off, this will be indicated by a grey toggle.  

How do I change my newsletter notifications?

We provide two types of newsletters, your digest newsletter and a highlights newsletter. For your digest you determine the content of this newsletter, while the highlights newsletter are editor's picks. 

You can change the content and frequency settings of your digest under the Accounts Settings page (under your avatar to the top right of the site). Scroll down and click on 'Tailor Digest', you can then indicate whether you would like to receive your digest newsletter on a daily, weekly or monthly basis or turn it off (indicated by a grey toggle). Below the digest frequency, you determine the content of your newsletter by selecting the channels and rooms you'd like to feature in your digest email.  

You can opt-in for the highlights newsletter by visiting the Account Settings page under your avatar to the top right of the site. Scroll down and click on 'Notification Preferences'. Under Newsletters you can turn on/off the highlights newsletter, which are round-ups of expertise from WildHub. 

How do I change my email address? 

Click on your profile photo (avatar) at the top of the page and go to Account Settings. Click the “Change Email Address” button and enter a new email address and your current password. Click “Save Changes” and an email will be sent to the new email address containing a link for you to click to confirm the change.

How do I change my password?

Click on your profile photo (avatar) at the top of the page and go to Account Settings. Click the “Change Password” button and enter your current password and a new password. Click “Save Changes” to confirm the change.

How do I set / change my profile picture (avatar)?

Profiles with avatars get more views and they help the community get to know you so make sure you’ve got one! To set or edit your avatar, click on your avatar and go to the “Edit Profile” page. You’ll see the tool for changing your profile picture at the top of the page.

Who should I contact if I have problems with the site?

Please email us at hello@wildhub.community. You can find all our contact details on our Contact Us page. 

How do I delete my account?

To delete your account, click on your profile photo (avatar) at the top of the page and go to Account Settings. Scroll down to the “Delete Your Account” section. Click the button and follow the instructions to delete your account. Your account will be deleted permanently in one hour and will not be able to be retrieved.